IT Operations and Management in 2022: Focus on Automation

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2022 was a engaged twelvemonth crossed each segments of the IT operations and absorption space.

IT operations and absorption person go progressively analyzable successful caller years and peculiarly successful 2022, arsenic organizations person been tasked with supporting hybrid workforces, gathering progressively analyzable applications with little staff, and automating much workloads than ever before.

Related: When – and When Not – to Outsource IT Operations

The large trends and quality successful 2022 successful the IT operations and absorption abstraction were mostly driven by technologies designed to assistance organizations woody with caller and existing challenges.

IT Service Management Capabilities Expanded successful 2022

Among the astir foundational technologies successful the ITOps abstraction are those for IT work absorption (ITSM). 

ITSM technologies assistance organizations negociate and support the services provided to users. There are aggregate ITSM platforms and related capabilities, including ServiceNow, Atlassian, and PagerDuty, which each had quality successful 2022.

Related: Is NoOps and a Future of Fully Automated IT Operations Within Reach?

In May, ServiceNow announced capabilities designed to assistance organizations much easy standard applications and DevOps. One of the features that debuted is the Service Operations Workspace, which helps amended collaboration and visibility into the authorities of IT operations crossed an organization. In September, the ServiceNow Tokyo platform came out, bringing with it a acceptable of caller components, including Enterprise Asset Management (EAM); Supplier Lifecycle Management (SLM); and Environment, Social and Governance (ESG) Management capabilities.

A situation for galore organizations successful 2022 was figuring retired however to efficaciously negociate hybrid workforce needs. That's the contented that ServiceNow Workplace Scenario Planning, launched successful November, aims to assistance solve.

PagerDuty besides had an progressive twelvemonth updating its technologies. Demand for PagerDuty's services has been expanding owed to the increasing requirements of IT operations. In November, PagerDuty Operations Cloud rolled retired its autumn update, providing caller capabilities to assistance teams with incidental workflows.

"Modern enactment is nary longer ticket-based; it's driven by events and incidents," commented PagerDuty CEO Jennifer Tejada. "PagerDuty is purpose-built to efficiently facilitate and automate the benignant of enactment that's indispensable to modern concern success, who needs to execute it, and however it volition beryllium managed."

Atlassian, which is often astir intimately associated with its DevOps level capabilities, pushed further into ITSM successful 2022 arsenic well, expanding the capabilities of its Jira Service Management offering.

DevOps and CloudOps Continue to Mature

Looking specifically astatine DevOps, determination were a fig of noteworthy events and trends during the year.

No treatment of DevOps tin beryllium considered implicit without mentioning GitHub, which is 1 of the astir wide utilized codification improvement platforms. Over the people of the year, GitHub had a bid of updates, including the merchandise of its Codespaces improvement work successful February, GitHub Desktop 3.0 successful April, and caller developer tooling announced astatine GitHub Universe 2022 successful November.

On the concern broadside of DevOps, 1 of the bigger stories of 2022 was Perforce's acquisition of DevOps pioneer Puppet successful April. Puppet was 1 of the earliest DevOps vendors, alongside Chef, which Progress Software acquired successful 2020, and Ansible, which Red Hat acquired successful 2015.

The infrastructure-as-code (IaC) exemplary for CloudOps besides progressed successful 2022 with vendors including Hashicorp and Pulumi moving forward. Pulumi took circumstantial purpose astatine boosting the automation of IaC for CloudOps with its Pulumi Deployments exertion released successful November.

The Key to ITOps Is Increasingly More Automation

Across each sectors of ITOps, the request for much automation was a prevailing taxable successful 2022, arsenic it was echoed successful aggregate manufacture reports and vendor merchandise announcements.

A study from DevOps vendor Transposit in May recovered that astir half (48.2%) of organizations presumption automation arsenic a mechanics to amended mean clip to resolution/repair (MTTR).

"I was shocked to spot that 83.2% of respondents said up to 50% of their engineering operations processes are automated, and yet quality processes — collaboration, capturing quality actions, bringing radical together, sharing cognition — are inactive shown to beryllium highly manual," Divanny Lamas, CEO of Transposit, told ITPro Today.

The Kaseya 2022 IT Operations Report also identified the request for much automation — 48% of the 1,877 IT operations professionals who responded to the Kaseya survey identified automation arsenic a apical precedence for their organizations.

"Automation is 1 of the biggest drivers to amended IT operations," Mike Puglia, main lawsuit selling serviceman astatine Kaseya, told ITPro Today. "Not lone does automation amended ratio and processes, it besides helps with worker retention."

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